Gift Vouchers | Gift Certificate | Spa | Massage | Ayurveda | Dermalogica

Please do not proceed and purchase a voucher until you have read, understood and accepted the terms and conditions.

When buying a package or booking a service at Ayurve, you agree to abide by our Cancellation Policy :

The booking fee for all treatments 30min & over is 50% of the treatment value.

To secure your booking, credit card details must be supplied at the time of your booking. This fee is refundable provided at least 24 hours cancellation notice is given via email (feelgood@ayurve.com) or fax (02 8297 4822)

If you are running late you may have your treatment time shortened or rearranged to avoid inconvenience caused to other clients on our schedule.

48 hours prior your appointment we send you SMS confirmation with the day & time of your appointment if you have supplied us with your mobile number.

Upon receipt of this SMS we request you to reply ‘yes’, so it automatically confirms your appointment on our system.

Please call us 24 hours prior your appt if you wish to reschedule otherwise 100% of your treatment fee will be charged.

Notice of cancellation or rescheduling less than 24 hours (1 business day) incurs a 100% cancellation fee for all treatments for new clients &/or if you have have points, it deducted for existing clients. This also applies to appointments booked late & cancelled same day of the appointment. The cancellation fee is only deducted from your card upon receiving less than the required notice.

If you forget to cancel or don't show up, 100% of your appointment fee will be charged.

A transaction fee & Credit card charge of 2% applies on Master Card, Visa, American Express, Diners Card under Admin/Shipping Costs.

You need to advice & present the gift certificate at the time of booking and visit.
Ayurve has the right to reject any booking, if the voucher is not presented.

Our Gift Certificate are valid for 6 months from 22nd April 2009 or have set expiry dates. If you do not use the certificate prior the expiry date it will be it will be irrecoverable.

Gift Certificates cannot be extended beyond expiry date or 6 months from the issue date. Reasons may be given in writing via email to feelgood@ayurve.com or fax: 0282974822

Gift Certificate issued cannot be refunded or exchange for cash or used against other offers. Refund only applicable if the gift voucher or certificate hasnt been issued. Once issued Ayurve will not refund.

Ayurve doesnt take any responsibility if your email giftcertificate is not reached in time due to Spam Filter or AntiVirus.

Online Registration: it is recommended to save the login and password for you to access info on your gift certificate.

Gift Certificate value or service can be changed if advised within 24 hours. Any cost incurred for the change like credit card processing fee, postage will be charged to the client.

If you cancel your booking within 24 hours Ayurve has the right to forfeit the gift certificate.

Surcharge of 15% may apply on weekends check at the time of booking on 02 82974800

Ayurve understands that you value your privacy and wish to have your personal information kept secure.

For these reasons, Ayurve places a high priority on the security of information we hold. We have developed this policy to inform you of how we manage your personal information and maintain its integrity and security.

We are bound by the Privacy Act 1988 and must comply with the National Privacy Principles. You can find more information about the Privacy Act on the Federal Privacy Commissioner's website at http://www.privacy.gov.au/act/privacyact/.

While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information so, if on reading this policy you are unclear on any of the matters or simply want more information, please contact us on the telephone number or addresses provided below.

Collecting Personal Information
We aim to collect personal information only if it is relevant and necessary to providing the service or product you have requested from Ayurve.

In general you can assume that we collect and hold the following information:
* Name
* Address
* Email address
* Telephone number
* Organisation (if applicable)
* Credit card details if paying for an order by credit card

In most cases we will collect this information from you directly. However in some cases we may purchase information from list owners or managers.

Naturally we collect and hold a broad range of personal information gathered during the course of providing our service and products. However as stated above, we strive to ensure that we collect and hold only that personal information which is relevant and necessary to your specific matters.

If you would like your name deleted from our database at any time or have any other queries relating to the above, please contact us directly.

We collect information primarily to record appropriate details for any order you have placed with
Ayurve. We may also use the information:
* to send newsletters to you;
* to inform you of products that can be purchased from Ayurve;
* to inform you of developments at Ayurve and other services that we can provide.

The following third parties may have access to personal information:
* IT technicians may have access when providing on-site support;
* File storage services;
* Zeus (the authorized payment gateway for credit card transactions)
We will not otherwise disclose information about you unless the disclosure:
* is required by law;
* is authorised by law; or
* you have consented to our disclosing the information about you.

We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete. If you believe that the information is inaccurate or incomplete, please contact us and we will use all reasonable effort to correct the information. In the event that we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information
claiming that you believe the information is not accurate, complete or up-to-date.

We are committed to maintaining the security and confidentiality of the data you provide us and we will take all reasonable precautions to protect your personal information from unauthorised disclosure, use or alteration.
We have the following security measures in place to protect your information:
* our offices are also securely locked after hours;
* all staff are required to sign Ayurve Policy & Procedures covering computer usage;
* all our computers are password protected and virus protected;
* our website is protected by a firewall; and

Accessing Your Personal Information
You have a limited right to access all personal information that we hold about you. In limited circumstances, we may refuse your request to access, in which case, we will give you a reason for that refusal.
We are not required to provide access where:
* denying access is required or authorised by law; or
* providing access would be unlawful.

Changes to this Statement
This Privacy Policy is not a static document; if we make changes to this Privacy Policy we will publish these changes on our website.

Contacting Us
If you would like further information regarding this Privacy Policy, if you have concerns about the information that we currently hold about you, or any aspect of this Privacy Policy, please contact
our office at:
Telephone 61 2 8297 4800
Fax 61 2 8297 4822
Email feelgood@ayurve.com
Post Ayurve
Level7, 99 York Street
NSW 2000 Sydney Australia